Use the category icons on the left to navigate through the assessment. After you have completed all the questions in a category, you'll see a green check mark next to it.
❓Prefer text to video? A step-by-step walkthrough is available 👇
The Hotel Operation section asks "gating" questions about your hotel facility and operations, meaning you will see (or not see) additional questions based on your answers. For example, if you indicate that your property does not offer any food for sale, you will not have to answer any questions about your menus or food & beverage in the Waste section.
There are other gating questions as you move through the assessment, so be mindful that you are answering as accurately as possible.
You do not need to complete the entire assessment at once.
Use the Save buttons on the bottom of each category page.
👉 Some questions require uploading verification documents. You can upload these all at once when you've arrived at the Sources section, or as you go through the questionnaire.
🟢 You'll know you are ready to submit when:
There is a green check next to each of the categories.
Form Progress shows 7 out of 7 categories complete.
Step-by-step walkthrough
1. Navigate the Questionnaire
2. You will see your hotel property (or properties) listed here on your home page.
3. Your hotel subscription tier. You might see Submit Only, Essentials, or Boost.
4. If you have previously completed the questionnaire and received a score, you'll see that here.
5. This is the current status of your hotel property's questionnaire. You might see:
Complete Assessment: your hotel property hasn't started working on this yet.
In Progress: you've started, but not submitted yet.
Under Review: you've submitted your questionnaire for scoring.
Published: your hotel profile and score are visible to enterprise customers.
6. Click "Go" to complete or update your hotel questionnaire.
7. Make sure you're in this tab if you want to work on submitting your hotel data.
8. Use the categories on the left hand navigation pane to view and respond to the questions.
9. You'll can save your progress in each section as you're working. You do not have to complete the whole thing at once.
10. Each category contains multiple sections. Use this button to collapse....
11. ...or expand each section to see all the questions.
12. The Sources section is where you will upload your verification documents, if required.
13. Use these tabs to check which responses require verification.
14. You are ready to submit when every category has a green check mark next to it. If it doesn't, go back to that category and check for missed responses.
