Reset my password?
👉 Please select "Forgot your password?" from the login screen at portal.aloindex.com.
Add or change the contact(s) for my property?
👉 Please send us an email at [email protected], or ping us using the blue Intercom Messenger conversation bubble at the bottom left corner of the platform.
Access my score for the first time?
👉 Log in and click on the "Publish" arrow next to your hotel name. Check out a step by step walkthrough below or the full article here: https://help.aloindex.com/en/articles/8868693-how-to-action-your-initial-assessment-results
Edit my traveler facing marketing page?
👉 Check out an overview and walkthrough.
Find out how my score compares to others?
👉 Upgrade to Alō Boost to evaluate your performance vs. your comp set.
How can I improve my score?
👉 Review the categories below 70 and look to take action in these areas. Our platform is open to edits once a year for free users. Boost subscribers can update their submissions year-round.
Edited responses require additional verification and are subject to audit.
How can I improve my score faster?
👉 Subscribers can update their submissions year-round.
How can I update my hotel thumbnail and gallery images?
👉 Our images are sourced from GIATA. If you are not happy with your hotel photos, please:
Upload up to 5 images to replace the GIATA images. A step by step walkthrough is below.
Contact GIATA directly for additional information and instructions: [email protected].