Check out these possible fixes. If they don't solve your problem, please get in touch with us for assistance.
I am new, and I need to create an account.
I am not new, but I can't remember my password.
π Try How To: Reset Your Password
I'm not receiving the confirmation code.
π Please send us a message through the in-app chat or at [email protected] with the name of your hotel property and an alternate email address (usually a personal email) so we can temporarily provision that address with access to your property.
You will also want to follow your internal process for contacting your IT department to ask them to "whitelist" emails from aloindex.com. This will ensure you do not miss any critical communications about deadlines or missing profile information.
I can't get past the Terms Of Use pop-up.
π Make sure you've clicked to accept the terms. Check out this walkthrough if you're stuck:
